How can we help?
Quick answers to common questions. If yours isn't here, write to us and a real person will answer.
Lists
How do I make a new list?
Tap the list name at the top of the Shopping tab to open Your lists, then tap New. You can copy the inventory of a list you already have, so you don't start from zero.
How many lists can I have?
You can own up to 5 lists, and you can join as many lists as other people invite you to.
What's the difference between Shopping and Inventory?
Inventory is everything your household buys. Shopping is what you need right now. Tap an item in the inventory, or use Find in inventory on the Shopping tab, to put it on the list.
When you're done at the store, tap Finish shopping and every ticked item goes back to the inventory.
How do I add a note to an item?
On the Shopping tab, tap Add a note under the item, or use the item's menu. Notes are for this trip only, so they clear when you finish shopping.
Can I change categories and stores?
Yes. On the Inventory tab, open Manage categories & stores to add, rename or delete them. You can also press and hold an item and drag it into another group.
Does Sprout work without internet?
Yes. You can keep adding and ticking items offline. Sprout saves your changes on the phone and sends them as soon as you're connected again.
Invites and sharing
How do I invite someone to my list?
Tap the member count under the list name to open Members & invite code. From there you can share the code, show a QR code, or copy it. The other person opens Your lists, taps Join, and types or scans the code.
Only the list's owner can see the invite code.
The invite code doesn't work.
Invite codes work for 24 hours. After that, the owner opens Members & invite code to get a fresh one. Codes are 8 characters and don't use letters that look like numbers, so double-check the ones you typed.
After too many wrong codes, Sprout makes you wait a while before trying again. This protects everyone's lists from guessing.
How do I remove someone, or leave a list?
Owners can remove members from Members & invite code. Sprout then offers a new code so the old one stops working.
Members can tap Leave list on the same screen. If you own the list, you'll see Delete list instead. Deleting removes the list for everyone, so choose Hand over instead if others should keep it.
Templates
What is a template?
A template is a copy of a list's current shopping items, categories and stores that you can pass to anyone. It's a snapshot, so later changes to your list don't change it, and the people who receive it can't see your real list.
How do I share or open one?
To share, open the menu on the Shopping tab and tap Share as template. To open one, go to Templates in Your lists, tap Enter code, and type or scan it. Tap Sprout to turn it into a list of your own.
Template codes don't expire. Deleting a template you shared stops the code from working.
Account and sign-in
I didn't get the confirmation or reset email.
Emails come from sprout-no-reply@mikrodev.net. Check your Spam or Junk folder first, and mark the message as "not spam" so the next one arrives normally.
Sign-up confirmation is an 8-digit code: type the code from the email into the app on any phone. It lasts 4 hours. Still nothing after a few minutes? Tap Resend email in the app. Each new code replaces the previous one, so always use the newest email.
Password reset emails are still a link: open it on the phone that has Sprout installed.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your email. Open the link on the same phone that has Sprout installed, and the app will ask for a new password.
How do I change my name, email or password?
Open the menu on the Shopping tab and tap Account. A new email address needs to be confirmed from both the old and the new inbox before it takes effect.
How do I delete my account?
In the app, open Account and tap Delete account. Sprout tells you exactly what will happen and asks for your password to confirm. You can also request deletion without the app.
If you pay for Plus through the App Store or Google Play, cancel it there first. Deleting your account doesn't stop Apple or Google from billing you. The delete screen has a Manage subscription button that opens your store's subscription page. If you pay for a family, the people in it lose Plus when your account goes.
Sprout Plus
What do I get with Plus?
No ads on any list you use, on every device you sign in on, plus new premium features as they arrive. Just me covers one person. Family covers up to 5 people, each on their own account.
How do I pay?
Open the menu, tap Sprout Plus and choose a plan. Payment happens in the App Store or Google Play and is charged to the payment method on your Apple or Google account. Sprout never sees your payment details. Plus can only be bought in the app, not on this website.
How do I join a family plan?
Ask the person who pays for the family to share their family code. Then open Sprout Plus and tap Have a family code? Join a family. Family codes work for 24 hours, like list invites.
How do I switch plans or cancel?
In the app, open Sprout Plus. Change plan switches between Just me and Family, or monthly and yearly. Moving up to Family starts right away, with the unused time of your current plan credited. Other changes start at your next renewal. Manage subscription opens your store's subscription page, where you cancel.
You can also go there directly. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions.
If you cancel, Plus keeps working until the end of the period you paid for, and you won't be charged again.
If you pay for a family, everyone in it keeps Plus until then too. When the plan ends, the family ends: everyone in it, you included, is free to join another family or start a new one. The same happens if you move down to Just me: the app asks you first, the others keep Plus until the end of the paid period, then the family ends and you keep Plus for yourself. Buying Family again later starts a fresh family, so share your new code.
Can I get a refund?
Refunds for Sprout Plus are handled by Apple or Google, because they take the payment. On iPhone, request one at reportaproblem.apple.com. On Android, open the Play Store, go to Payments & subscriptions, then Budget & order history, and choose the purchase. We don't issue refunds for store purchases ourselves. Cancelling stops future charges, and Plus keeps working until the end of the period you paid for.
New phone, reinstalled, or switched accounts?
Your Plus belongs to your Sprout account and comes back when you sign in. If it doesn't, open Sprout Plus and tap Restore purchases at the bottom. Sprout asks the App Store or Google Play what your Apple ID or Google account has bought and turns Plus back on. It never charges you.
Restore links the subscription to the Sprout account you're signed in to. If you paid while signed in to a different Sprout account, restoring moves Plus to this one, and the other account loses it.
I paid but still see ads.
Close Sprout completely and open it again. Plus usually turns on within a minute of paying. Make sure you're signed in to the same Sprout account, and to the same Apple ID or Google account, that you paid with.
Still no Plus? Open Sprout Plus and tap Restore purchases at the bottom. If that doesn't work either, write to us and include the order number from your Apple or Google receipt.
Sprout says this version is too old.
Once in a while a change on our side needs a newer app. Sprout then shows an Update Sprout screen with a button to the App Store or Google Play. Update, open Sprout again, and you're back in. Your lists live online, so nothing is lost.
Privacy and data
Who can see my lists?
Only people you invite to a list can see it. They also see your name. Templates show your name and a copy of the items to whoever you share the code with.
Do you sell my data?
We don't sell your lists, your name or your email, and we don't run analytics on how you use Sprout. The free version shows one ad from Google AdMob, and Google uses your device's advertising ID, IP address, approximate location and how you interact with ads to pick and measure them. Under some US state laws that counts as sharing data, so in those states the app shows a Don't sell or share my data choice. On iPhone, Apple also asks whether Sprout may track you. You can change either choice any time in Account, under Ad privacy options, or in your phone's settings. Sprout Plus has no ads. Everything is explained in the privacy policy.
Is Sprout for kids?
Sprout is made for adults and teens who shop for a household. You have to be 13 or older to create an account. If the App Store or Google Play reports that the person using a phone is under 13, Sprout blocks the account and asks for it to be deleted; accounts left behind are removed after 30 days. Teens get Google's teen ad protections.
Still stuck?
Write to support-sprout@mikrodev.net. Tell us your phone model and what you were trying to do. We aim to reply within a few days.
Found a bug or have an idea? In the app, open the menu and tap Send feedback.